FAQ

/FAQ

At Starry Nights Transportation service starts at the scheduled pick up time and ends at the scheduled completion time. If additional time is required you will be billed accordingly.

At the start of service, all Starry Nights Transportation drivers are required to provide you with their “driver card”. This not only has the drivers’ cell number, but includes the owners’ direct line. We have never left anyone behind.

Yes, we cover all of Maricopa County.

Industry standard is a mandatory twenty percent gratuity. At Starry Nights Transportation, we do not believe in that policy. We stand by the philosophy that a gratuity is a gesture of appreciation for a job well done. Please tip our drivers according to the service you receive.

By requiring payment prior to service it minimizes the risk of confusion and allows you to clear your mind of that obligation and focus on the event at hand.

Yes. Starry Nights Transportation is a proud member of the National Limo Association whose mission is dedicated to informing, educating and professionalizing its members –chauffeured transportation operators, suppliers, manufacturers, and local/state/regional associations – to ensure the continued growth, development and prosperity of their own organizations and the entire chauffeured transportation industry.

While there are a great deal of illegal limousine businesses in Arizona, rest assured that Starry Nights Transportation is not one of them. Our business is registered through the Arizona Corporate Commission. Every vehicle is annually inspected by the Arizona Department of Weights and Measures and the Arizona Department of Transportation (DOT). Starry Nights Transportation is fully compliant with Arizona laws regarding background checks, department of transportation physicals, FBI fingerprint clearance and drug testing.

The Starry Nights Transportation’s fleet is composed of newer low- mileage vehicles that are maintained to the highest standards. The owners of Starry Nights Transportation ensure that any discrepancy is taken care if prior to that vehicle being put back into service.

Prom season is our busiest time of year, but rest assured: Starry Nights Transportation is family owned and operated. We treat every youth as if they were our own. Parents are given the drivers cell number and the owners’ personal number at the start of every job. Starry Nights Transportation’s owner, Geoffrey Jacobs, has several years of prior law enforcement experience. He ensures that every member of the Starry Nights Transportation team knows Arizona state laws as well as Starry Nights Transportation’s high professional standards. While we encourage everyone to have a good time, we do not permit hanging out of windows, smoking, drug usage or underage drinking.

No. While we are sensitive to the needs diabetics and other nutritional needs, we prefer that you enjoy your snacks outside the vehicle.

No. At Starry Nights Transportation we keep all our vehicles as fresh and clean as possible. If you must smoke, we kindly ask that you do so outside and away from the vehicle.

Yes! Unlike taxis and passenger cars, Arizona laws allow for drinking in limousines. As long as every passenger is 21 years of age or above, you are welcome to bring your own alcohol. Our limousines come stocked with bottled water and sodas for you to enjoy.